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General Manager

Responsibilities:

Store Performance

  • Role model and expect exceptional customer service.
  • Meet or exceed top-line sales goals.
  • Meet or exceed credit and preferred card acquisition goals
  • Role model company values.
  • Manage operational expenses and control cost to meet budget goals.
  • Ensure that company assets and inventory control are maintained.

Operational Standards

  • Ensure merchandise and store standards are implemented consistently.
  • Deliver a clean and well maintained store.
  • Create and maintain a safe and secure store environment.
  • Maintain high standards when hiring and evaluating associates.
  • Ensure that standard policies and procedures are maintained.
  • Ensure tools, reports and equipment are available to perform all job responsibilities.
  • Maintain effective and efficient processes and systems.

Leadership

  • Provide training and development to empower associates.
  • Mentor Leads and Managers for future promotions.
  • Build and maintain a positive culture within the store.
  • Lead diverse team to achieve store goals and objectives.
  • Root cause analysis and problem solving.
  • Interview and hire top talent.

Qualifications

Education and Experience

  • High school graduate or equivalent (GED) required. Associate s or Bachelor s Degree preferred. 3 to 5 years applicable retail work experience, including a minimum of 3 years management experience.

Physical Requirements

  • Moderate physical effort required. Standing and walking will constitute 95% of a work shift. Stooping and lifting various merchandise contents of up to 50 lbs. on an as needed basis.

Technical Skills

  • Demonstrated expertise in merchandising skills, numeric reasoning to include proficiency in: adding, subtracting, multiplying, dividing, and calculating percentages. Computer knowledge and experience in a Microsoft Suite environment for email and to navigate the internet.

Preferred

  • Ability to relocate.

Behavioral Attributes

  • Should exhibit a strong interest in working with people. Comfortable with change, enjoys variety in work and thrives on creating novel solutions. Experience in a leadership role with supervisory capacity. Demonstrated ability to effectively communicate both verbally and in writing. Results oriented with a willingness to follow through, make informed decisions, complete tasks and problem-solve. Exhibited attention to detail with high degree of accuracy.


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